Refund Policy
We refund membership fees when the service failed to deliver what your plan promised.
Eligible
Duplicate charges, billing after a confirmed cancellation, or a period in which searches could not be completed due to a fault on our side.
Not eligible
Travel costs, provider cancellation fees, or dissatisfaction with a provider. Those are handled under that provider's terms.
Requesting
Contact support within 30 days of the charge with your account email and the invoice date.